Innovation in administration

Essex Pension Fund

Essex Pension Fund is a proactive and innovative pension fund, transforming how we engage with stakeholders, introducing new ways to seek out and respond to feedback, and placing our stakeholders at the heart of everything we do. Working closely with our stakeholders and the wider LGPS community, we continually develop new tools and resources to improve data quality and streamline the transfer of information, facilitating the quicker fulfilment of key administration processes including retirements.We’re a leading Fund within the LGPS, educating and empowering our stakeholders and challenging our peers to strive for more, to help build a better tomorrow.

Greater Manchester Pension Fund

GMPF is the largest Local Government Pension Scheme (LGPS) fund in England and Wales with approximately 420,000 member accounts, 650 contributing employers and assets of around £30bn. We consider ourselves leaders in the LGPS and have been at the forefront of innovation and best practice for many years. GMPF's mission is to provide pensions, giving our members a secure income and peace of mind when they retire. To deliver this mission, we have embedded a culture of innovation and continual improvement across all areas of our service, and have given our colleagues the tools they need to excel.

LPPA

LPPA are pioneering in pensions administration with the launch of a new administration system to enhance validation and automate key processes - significantly improving efficiency and accuracy. Leveraging data insights and analytics, the business optimises decision-making and operational performance. Also, with the integration of robust cybersecurity measures and AI, it ensures data is protected and incorporates smart automation.By actively incorporating member feedback and through collaboration with the wider LGPS community, LPPA adopt a cohesive approach to pension administration, driving innovation and excellence for the benefit of members, employers, clients and their own employees.

NILGOSC

In 23/24 scheme membership grew by 5.3% and satisfaction level were steady at 91% (good or excellent). Administration teams were restructured to increase resilience and reduce specialism particularly important during the implementation of the McCloud remedy and the massive data collection exercise required with which NILGOSC has made excellent progress.NILGOSC published over 160,000 newsletters, increased membership of its on-line portal by 21% and provided information seminars to 3,809 members and employers.It continued to actively contribute to the UK’s pension bodies such as TPR, PLSA, LGPS Scheme Advisory Boards, Pension Ombudsman, OPSC, GAD and MaPS.

West Yorkshire Pension Fund

WYPF’s administration service continues to perform to a very high standard in an increasingly challenging environment. Recognising that Member’s and Employers are at the heart of everything we do, our focus has been on ensuring high level engagement with them through a series of on line and in person events to support them. Focusing on data quality has enabled us to deliver accurate and informative communications, particularly our inhouse developed Annual Benefits Statement. The use of technology has also featured heavily in developing our automation journey

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