Innovation in Administration

North East Scotland Pension Fund

North East Scotland Pension Fund is as an outstanding submission, with a clear and well-evidenced approach to innovation in engagement, data quality, and inclusion. The judges particularly praised the fund’s leadership on the Engage platform, its measurable service improvements, and its proactive DEI initiatives supporting social mobility. They also highlighted the strong year-on-year KPI improvement from 83% to 92%. This entry demonstrated both innovation and transferability, representing a best-practice example for others in the LGPS.